Refund policy
Perishable Goods Rule (No Returns)
Because masalas and spices are perishable food products, Zimna operates
under a strict No Returns and No Refunds policy once an item has been
successfully delivered. We cannot accept returns of food packages due to
hygiene, safety, and health regulations.
Damaged or Incorrect Orders
If your order arrives damaged (e.g., punctured pouches, spice leakage) or if
you received the wrong item, we will happily send a free replacement
Requirement: You must report the damage to our customer support team
within 24 to 48 hours of delivery
Proof Required: You must provide clear photographic or video evidence of
the damaged, leaked, or incorrect items along with your Order ID via email.
Order Cancellations
Orders can only be cancelled if they have not yet been dispatched from our
warehouse. Once a tracking ID is generated or the package is handed over to
the courier partner, cancellations are strictly not accepted.
Non
Delivery & Re shipping Fees
If a delivery fails because the customer provided an incorrect or incomplete
address, was unavailable after multiple delivery attempts, or refused the
parcel, Zimna reserves the right to charge a flat re shipping fee (e.g., ₹30 to
₹50) to attempt delivery a second